Get in Touch With Us
Got a question about one of the mobile online casinos we cover, spotted something that needs updating, or just want to tell us how your search went? This page explains the best way to reach our team and what happens once you do.
How to Get in Touch
Email is the most reliable way to contact us. Send your message to [email protected] and a real person on our team will read it and respond, usually within two working days. We do not rely on automated replies to close out enquiries — if you write to us, you get a proper answer.
A little context helps us help you faster. Let us know which casino, bonus or feature your message relates to, and whether you are writing from a desktop or mobile device, especially if your question concerns how a site or offer behaves on your phone or tablet.
What We Can Help With
We cover Australian-facing online casinos, their mobile compatibility, bonuses, pokies, live dealer games, payment methods and licensing. Common reasons readers contact us include:
- Questions about a specific review — if something about how we rated a casino, described its offer, or covered its mobile experience is unclear, ask us directly.
- Corrections — bonus terms, wagering requirements, currency details and licensing information can change. If you find something that looks out of date, we want to know so we can check it.
- Suggestions for future coverage — if there's a payment method, game category or new offshore operator you'd like us to look at, tell us.
- Site or content feedback — including anything you found difficult to use or understand on mobile.
- Responsible gambling concerns — if you or someone you know would like guidance on spending limits, self-exclusion or where to find support, mention this in your message and we will point you towards appropriate Australian services.
Before You Write In About a Specific Casino
Because the casinos featured on this site are offshore operators rather than Australian-licensed businesses, we are not able to intervene in individual account disputes, process withdrawals, or act on a reader's behalf with any operator. If you have an issue with a deposit, withdrawal or bonus on a specific site, the fastest path is usually the casino's own customer support, which most offshore operators run with time-zone coverage that includes Australian hours. Our team can, however, take feedback about an operator into account when we next review or update our coverage — including how well an offshore brand supports players in AUD, via PayID or other Australian-friendly payment methods.
What Happens After You Send a Message
- Your email lands with our editorial team, not a queue of automated responses.
- We read it in full, checking against our current research on the operator or topic you've raised.
- We reply directly, usually within two working days, though this can stretch slightly during busier periods.
- If your message points to something that needs correcting or updating on the site, we action it as part of our regular review cycle.
Looking for Something Specific?
If your question is about non-GamStop options rather than a general enquiry, you may find our page on trusted non GamStop casinos UK more directly useful than writing in — though we're still happy to hear from you either way.
Our Approach to Reader Feedback
We aim to keep our reviews, bonus details and mobile casino comparisons accurate and current. Reader feedback is one of the main ways we catch details that have moved on — a wagering requirement that's changed, a spins offer that's expired, or a mobile app that no longer behaves the way we described. If something we've published has affected your experience, good or bad, we genuinely want to hear about it.
Thanks for taking the time to read this far. Whatever your reason for getting in touch, we look forward to your message.